Refund and Cancellation Policy
Updated 2026-10-22 · Version 2026-10-22.1 · English
Digital service and checkout
BharatChitra AI supplies digital access and video-generation/export features, not physical goods. Before paying, review the provider, currency, final amount, billing period, plan limits and any recurring authorization shown at checkout. Generation and delivery times depend on the job, service availability and queue. No physical shipping applies.
Failed jobs and duplicate charges
A failed or incomplete video is not a completed-video export. If your displayed completed-video allowance was incorrectly reduced, contact admin@bharatchitra.com for investigation and correction. A quota correction is not the same as a payment refund. Report duplicate or unauthorized charges promptly with the payment reference; do not send full card details. Provider or server failures do not remove remedies that apply under consumer law.
Refund requests
You may request a discretionary refund within seven days of purchase if no paid video has been exported under that purchase. This additional option does not limit statutory remedies for deficient service, misdescription, duplicate charges or other applicable grounds. Used service, a change of mind or a disliked AI result is not automatically refundable, but we assess the circumstances and applicable rights. Contact admin@bharatchitra.com with your receipt, account email and a concise description.
Cancellation and recurring billing
To cancel a recurring arrangement, use the cancellation control offered by the actual payment provider or contact admin@bharatchitra.com before the next renewal. We will confirm the cancellation and its effective date. Do not assume that deleting the app, deactivating an account or deleting a project cancels a payment mandate. Remaining access and any unused balance depend on the purchase terms shown and applicable law; contact support before cancelling if these are unclear.
Response and refund timing
We aim to acknowledge requests within 48 hours and resolve consumer complaints within 30 days, or sooner where an applicable law requires it. After a refund is approved, we aim to initiate it to the original payment method within seven business days. The provider/bank controls when it appears and may require additional time; we will share the available reference/status. These are service commitments requiring active support handling, not a claim that the app automatically processes all refunds.
Complaints
Guna Kanumuri handles complaints at admin@bharatchitra.com, Medchal, Telangana 501401, India. Include the payment reference and requested remedy. You retain access to applicable consumer forums, payment-dispute channels and regulators. Nothing here requires you to waive a non-waivable remedy.